Return & Refund Policy

Last Updated: August 20, 2026

Thank you for shopping with VocalPods.

This Return & Refund Policy explains the terms and conditions applicable to returns, refunds, replacements, and warranty claims for products purchased through vocalpods.in.

By placing an order with VocalPods, you acknowledge and agree to the terms of this policy.

1. 7-Day Return Policy

VocalPods provides a 7-day return window from the date the order is delivered.

To be eligible for a return, you should contact us within 7 days of receiving your order.

The product should, where applicable:

• Be unused or in acceptable resalable condition

• Be returned with the original packaging

• Include all accessories and items supplied with the product

• Include the free promotional gifts provided with the order

• Not have been intentionally damaged or misused

• Be accompanied by the order details or other information reasonably required to verify the purchase

Products returned without the required accessories, packaging, or promotional items may be subject to verification before a refund or replacement is approved.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact VocalPods as soon as possible after delivery.

For faster resolution, we may request:

• Your order number

• Photographs or videos of the product

• Photographs of the packaging

• A description of the issue

• Other information reasonably necessary to investigate the claim

After verification, VocalPods may provide an appropriate resolution, which may include a replacement, return, repair, or refund, depending on the circumstances.

3. Products That Are Not Eligible for Return

A return may be refused or restricted where the product:

• Has been intentionally damaged

• Shows signs of misuse or abnormal use

• Has been modified or tampered with

• Is returned without required accessories or components

• Is returned without promotional gifts that were supplied with the order

• Has been damaged due to improper handling after delivery

• Is returned after the applicable 7-day return period, except where a warranty claim or applicable law provides otherwise

This does not affect any rights or remedies that cannot legally be excluded or restricted under applicable law.

4. Free Gifts Included With Orders

VocalPods may offer AirPods combo products with 5 free gifts as part of promotional offers.

If an order is returned, the promotional gifts supplied with that order should also be returned along with the main product.

If the promotional gifts are not returned, the refund amount may be adjusted to account for the value of the missing promotional items, to the extent permitted by applicable law.

5. Refund Policy

For an approved eligible return, VocalPods may provide a full refund of the eligible purchase amount.

Refunds will be processed after the returned product has been received and inspected, where inspection is reasonably required.

The refund will generally be made using the original payment method or another appropriate method available to us.

The time taken for the refund to appear in your bank account or payment account may depend on the payment provider, bank, or financial institution.

6. Return Shipping

Where the return is due to an incorrect, damaged, or defective product attributable to VocalPods, we may provide an appropriate return solution.

For other returns, return shipping arrangements or costs may depend on the circumstances of the return and the applicable terms communicated by VocalPods.

Customers should contact us before sending a product back so that the appropriate return procedure can be provided.

7. 6-Month Warranty

Applicable VocalPods products come with a 6-month warranty from the date of purchase, subject to the applicable warranty terms.

The warranty is intended to cover eligible manufacturing or functional defects occurring under normal intended use.

Warranty claims may require:

• Order details or proof of purchase

• A description of the issue

• Photos or videos demonstrating the problem

• Inspection or testing of the product, where necessary

Depending on the nature of the issue and applicable warranty terms, VocalPods may provide a repair, replacement, or another appropriate resolution.

8. Warranty Exclusions

The warranty may not cover issues caused by:

• Accidental damage

• Physical damage

• Water or liquid damage, unless expressly covered

• Improper use or handling

• Unauthorized repair or modification

• Normal wear and tear

• Damage caused by negligence

• Damage caused by misuse or use contrary to product instructions

• Loss or damage to accessories caused after delivery

This section does not limit any rights that cannot legally be excluded under applicable law.

9. How to Request a Return or Refund

To request a return, refund, replacement, or warranty service, contact VocalPods using:

Phone / WhatsApp: 8447878463
Email: Thevocalpods@gmsil.com

Please provide:

1. Your name

2. Order number

3. Phone number used for the order

4. Reason for the return/refund request

5. Photos or videos, where applicable

Our team will review the request and provide the next steps.

10. Inspection and Approval

All returns, refunds, replacements, and warranty claims may be subject to verification.

Receiving a return request does not automatically guarantee approval of a refund or replacement.

Once the returned product is received, VocalPods may inspect the product and verify the order, condition, accessories, packaging, and promotional items before approving the applicable resolution.

11. Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has already been processed, packed, shipped, or dispatched.

If cancellation is accepted, any applicable refund will be processed according to the payment method and applicable refund procedure.

12. Refund Processing

Once an eligible refund has been approved, VocalPods will initiate the refund through the applicable payment method.

The actual time for the refunded amount to be credited may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

VocalPods is not responsible for delays caused solely by a third-party payment provider or financial institution.

13. Policy Changes

VocalPods reserves the right to update or modify this Return & Refund Policy from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

For returns, refunds, replacements, cancellations, or warranty-related questions, please contact:

VocalPods
Website: vocalpods.in
Email: Thevocalpods@gmail.com
Phone / WhatsApp: 8447878463
Business Address: Mohan Garden, Dwarka Mor, Delhi – 110059, India

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